Welcome Back to Uptown Pokies

Your login session remains active for 24 hours of continuous activity. If you're inactive for 4 hours, you'll need to log in again for security reasons. Mobile app sessions can last up to 30 days with biometric authentication enabled.

Yes, you can access your account from up to 3 devices simultaneously. This includes your computer, phone, and tablet. If you login from a 4th device, the oldest session will automatically expire.

While modern browsers encrypt saved passwords, we recommend using our mobile app with biometric login instead. If you do save passwords, ensure your device has screen lock protection and antivirus software.

Immediately contact our 24/7 support team and change your password. We'll freeze your account temporarily, review all transactions, and reverse any unauthorized activity. Enable two-factor authentication for added security.

Email verification ensures account security and enables password recovery. It's also required by Australian gambling regulations to confirm your identity and prevent underage access.

Yes, contact support to change your email address. You'll need to verify both your old and new email addresses, and the process takes 24-48 hours for security verification.

After 3 password reset attempts in 24 hours, account recovery requires manual verification. Contact support with photo ID and account details. This prevents unauthorized access attempts.

No, use the same login credentials across all devices. Once you enable biometric login on mobile, you won't need to type your password on that device again.